When you purchase a box or bottle of Excelsior HE Detergent, you qualify for the Love it / Adore It Guarantee. There are 2 ways to register for this Guarantee: Use the Excelsior HE Mobile App. Simply go to the Home screen, select the Customer Care option, then select the Register a Warranty button, and follow the prompts to complete your registration. Call us at 1-800-661-7313. One of our customer service representatives will be more than happy to assist you over the phone with the registration process. Please be sure to keep a copy of your sales receipt close by.

When you purchase a box or bottle of Excelsior HE Detergent with a new washer, you qualify for the No Stinky Washer Warranty. There are 3 ways to register for this warranty: Use the Excelsior HE Mobile App. Simply go to the Home screen, select the Customer Care option, then select the Register a Warranty button, and follow the prompts to complete your registration. Visit our website. www.excelsiorhe.com. Select "Register a Warranty" from the menu, then select "For Consumers", and follow the prompts to complete the registration. Call us at 1-800-661-7313. One of our customer service representatives will be more than happy to assist you over the phone with the registration process. Please be sure to keep a copy of your sales receipt close by.

Please allow 24- 48 hours for one of our customer service representatives to contact you regarding your claim. You can view the status of your claim within the app by doing the following: Go to the home screen, select Customer Care, then select My Claims.